Access radiologists trained at top medical centres including:
I’m looking for a radiologist specialized inCancer & Oncology
Radiologists with experience and training in every image type and medical specialty are available through the AlemHealth Network - Locally and Internationally
and many more...
Cancer & Oncology
Receive your MRI second opinion in four easy steps, sent right to your mobile
Upload your medical images CD/DVD
Visit patients.alem.health to upload your medical images CD or DVD from your computer and provide your details.
Select the country you want to report
Select the country you would like your radiologist to be qualified in. Currently we offer the US and India for our international patients, and the US only for American patients.
You or your family make a payment
Make a payment using your credit card, or request the invoice be sent to a friend or family member to make a payment on your behalf.
Download your results from anywhere
Usually within 24 hours of payment, you'll receive an email informing you that your finalised report is ready to download from vault.alem.health.
Frequently Asked Questions
What is a second opinion and when should I seek one?
Once you have had an imaging examination like an MRI, CT, X-Ray, or similar, you or your doctor will usually receive a report from a radiologist that has reviewed that image. A second opinion is when an additional subspecialty radiologist provides a second interpretation or review of the images, or if the images have never been reviewed, the first review.
Oftentimes patients face a challenging or difficult diagnosis or treatment, and may want to double check the results before undergoing significant treatment. Moreover, sometimes radiologists over- or under-diagnose or even misdiagnose the findings in your images, especially when specialty radiologists have not had the chance to review the exams. The revision rate is substantive and can range anywhere from 8 percent to 30 percent.
A second opinion can provide a different perspective on your images or confirm the original opinion provided by your first radiologist is correct, both of which are valuable when your health is at stake.
How long it takes to get a second opinion report?
Once your images have been submitted, you can expect to have your second opinion report published in 24 hours. If we require additional time to have additional subspecialty radiologists review the study, we will let you know as soon as that information is known to us.
How much does a second opinion cost?
The price of the second opinion varies depending on the type and complexity of the study. Some studies take longer to review than others, or require radiologists with particular subspeciality expertise. In addition, radiologists in some countries charge different rates, so your country of choice may make a difference. Feel free to submit a pricing inquiry using the form above if you’d like to learn more.
How do I pay for the report?
Payments can be made directly on our website with a credit card or debit card (Visa, MasterCard, or American Express) and in certain countries, with direct bank transfer or payment wallets.
How secure is your system?
Security is a very high priority at AlemHealth for all your healthcare data. All data between our servers and you is encrypted at rest and on transmission with at least 128-bit TLS, and all copies of daily backup data are encrypted with 256-bit AES encryption. Data is kept secure with multiple servers housed in Tier-3 HIPAA-compliant data centre that have strict access controls and real-time video monitoring of the data centre.
How do you manage quality control?
We undergo a strict credentialing programme to ensure that the radiologists on our platform are licensed and accredited to practice radiology in the US or their home country, and select only radiologists that are practicing at Joint Commission-accredited healthcare centres. In addition, all of our radiologists are subject to our quality control programme which includes random and focused overread reviews of studies.
Can I have access to my reports/medical records on your platform anytime?
Yes, you can log in to https://vault.alem.health and collect your results as soon as they’re available.
Can you provide a final report?
Yes, our reports are all reviewed and digitally signed by the radiologist reporting.
Can you provide an urgent or emergency report?
While we will alert you of any critical findings our radiologists encounter while reviewing your medical images as soon as we can, our service is not intended for emergency care. Please call your local emergency services or go directly to the Emergency Department if you think you're experiencing an immediately life-threatening condition or symptoms.
What if I have questions about my report?
Should you have questions about your second opinion report, please email [email protected] with specific questions about your report and we will contact the radiologist on your behalf.
Who are the radiologists what will read my study and where are they from?
With the AlemHealth Network, you can specify which country you would like your radiologist to be based in. Our US-based radiologists are all board certified and fellowship trained subspeciality radiologists from academic institutions of the highest standard. Our India-based radiologists are all board certified radiologists working at two of the largest, JCI-accredited hospital groups in India.
How do I submit my second opinion request?
To submit a second opinion request, you simply provide your phone number, and submit to us your scans and relevant clinical documents.
Scans must be uploaded in the original format you received from the hospital or imaging centre that originally scanned you (either from a disc, thumb drive, or downloaded from a portal). Our radiologists will not provide a report based on JPEG photos, WhatsApp images, Facebook images, or other non-medical grade imagery.
Once you have uploaded your images and any report documents, you can select your radiologists and will then be prompted for payment information. Payments are processed once the radiologist has accepted your second opinion report. Once the report is complete, you will receive an SMS notification with a link to your published report to the same mobile number you registered with.
Can my report be sent directly to my referring physician?
Yes, provide us his or her email address and name and we can directly share your results with the physician of your choosing.
Can I send directly to a radiologist of my choice?
AlemHealth assigns your case to radiologists based on their subspeciality expertise and availability. If you have a radiologist in mind that you would like to have on our platform, please send us a message and we will create an account for them.
My radiology report says everything is normal but my doctor says differently?
Radiology is one of many tools your doctor uses to diagnose your illness, and plays a very important role in the diagnosis process. However, for many conditions, there is no evidence on the radiographic images of your illness, even though you and/or your doctors know the illness exists. When a radiology report states something is "normal", the radiologist means that there are no radiologically visible signs of disease on the images provided that are clinically relevant to the doctor.
Do you have technical support?
Yes, send us an email at [email protected] and we will help you with any issues you may have in sending us your radiology images.
How do I upload an image that is just film?
Unfortunately, we can only accept CDs or DVDs at this time in most countries of operation. However, if you provide us the name and number of the facility where you had your images taken, we can usually request the images directly from the centres.
How do I upload images from a CD?
When the screen prompts you to “Insert your medical images CD into your computer now”, insert your disc and click the “Choose File” button. If the directory you are in has a file named "DICOMDIR" you are in the right place. If you want to upload all the images on the entire CD, select the CD itself, and click the “Upload” or "Open" button. It should automatically begin reading your CD and adding the images to your account.
Thousands of patients receive their second opinions through AlemHealth every month.
Contact us here to get a quotation or learn more.